Legal

Privacy Policy

Last updated: May 30, 2026

1. Introduction

This Privacy Policy explains how PT Coco Total Essential Oil Indonesia ("we", "us", "our") collects, uses, and protects information from visitors and B2B buyers who interact with our website, request product samples, submit a request for quote (RFQ), or contact us directly by email, phone, or WhatsApp.

We operate as a wholesale and OEM manufacturer of virgin coconut oil based in Magelang, Central Java 56172, Indonesia. By using this website or contacting us, you agree to the practices described below.

2. Information we collect

Sample request form. When you submit the free sample request form, we collect your full name, company name, country, business email, WhatsApp number, intended application, products of interest, courier account number (if provided), and any message you include.

Request for quote (RFQ) form. When you submit an RFQ, we collect your name, business email, company, phone, product, requested volume, packaging preference, destination port and Incoterm, requested certifications, and any notes.

Direct inquiries. If you email, call, or message us on WhatsApp, we receive whatever information you choose to share (name, company, contact details, message contents, attachments).

Website analytics. We use Google Analytics to understand how visitors use the site. This collects standard analytics data such as pages visited, referrer, approximate location based on IP address, device and browser type, and aggregated session behavior.

3. How we use information

• To respond to sample requests, quote requests, and direct inquiries.
• To arrange the shipment of product samples to your address.
• To prepare commercial offers, contracts, and shipping documentation.
• To comply with export, customs, and shipping regulations.
• To improve the content, structure, and performance of the website.
• To prevent fraud, abuse, and security incidents.

We do not use your information to send unsolicited marketing newsletters and we do not sell your information.

4. Information sharing

Inquiry data is accessed only by authorized staff of PT Coco Total Essential Oil Indonesiawho are involved in responding to and fulfilling your request. We may share limited information with the following third parties strictly when necessary:

• Shipping carriers (DHL, FedEx, EMS, freight forwarders) — to ship samples or bulk orders to your address.
• Customs and regulatory authorities — when required to complete export, import, or certification documentation.
• Service providers that operate parts of our infrastructure (e.g. Google Analytics, our website hosting provider), subject to their own privacy terms.

We do not sell, rent, or trade your personal data to third parties for their own marketing.

5. Data security

We apply reasonable organizational and technical measures to protect the information you share with us against unauthorized access, alteration, disclosure, or destruction. Access to inquiry data is restricted to staff with a legitimate business need. Despite reasonable safeguards, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies and analytics

Our website uses cookies set by Google Analytics to measure traffic and engagement in aggregate. You can disable or delete cookies through your browser settings, or install the Google Analytics opt-out browser add-on to prevent your data from being used by Google Analytics. Disabling cookies will not affect your ability to browse the site or submit forms.

7. Data retention

We retain inquiry, sample, and quote data for as long as necessary to fulfill the purposes described in this policy, maintain ongoing business relationships, and comply with our legal, accounting, and export-documentation obligations. When data is no longer required, we delete or anonymize it.

8. Your rights

You may request access to the personal data we hold about you, ask us to correct inaccurate information, request deletion of your data, or object to certain processing. To exercise any of these rights, contact us using the details in section 10. We will respond within a reasonable time frame.

9. Children's privacy

Our website and services are intended for B2B buyers and industry professionals. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Material changes will be highlighted at the top of the page where appropriate.

11. Contact us

For any questions about this Privacy Policy or about how we handle your data, please contact: